1. Introduction

Smart Messaging provides bulk SMS, email messaging, communication, notification, and related digital messaging services to businesses and organizations in South Africa.

By using our website or services, you confirm that you accept these Terms of Service and agree to comply with them.

2. Services Provided

Our services may include:

Bulk SMS messaging
Email campaigns and newsletters
Appointment reminders and notifications
Marketing campaigns
Customer communication tools
Reporting and analytics
API and system integrations

Service availability may change without notice.

3. User Responsibilities

By using our services, you agree that you will:

Provide accurate and lawful information
Use the platform only for legal business purposes
Comply with all applicable South African laws and regulations
Obtain consent before sending marketing communications
Not send spam, fraudulent, abusive, offensive, or misleading messages
Not attempt to disrupt or compromise the security of our systems

You are solely responsible for the content of messages sent through our platform.

4. POPIA & Compliance

Users must comply with the Protection of Personal Information Act (POPIA) and all applicable communication regulations in South Africa when collecting, storing, and processing customer information.

You agree to:

Obtain proper consent from recipients
Maintain accurate customer databases
Honor opt-out or unsubscribe requests promptly

Smart Messaging reserves the right to suspend accounts involved in unlawful or spam-related activity.

5. Account Registration

To access certain services, you may be required to create an account.

You are responsible for:

Maintaining the confidentiality of your login details
All activity conducted under your account
Ensuring your account information remains accurate and updated

We reserve the right to suspend or terminate accounts suspected of unauthorized or illegal activity.

6. Payments & Billing

Certain services require payment.

By purchasing services, you agree that:

Pricing may change without prior notice
Payments are due according to the selected package or invoice
Unused credits or services may be subject to expiry policies where applicable
Failure to pay may result in suspension of services

Unless otherwise stated, all prices are quoted in South African Rand (ZAR).

7. Service Availability

While we strive to provide reliable services, Smart Messaging does not guarantee uninterrupted or error-free operation.

We are not liable for:

Network outages
Delayed message delivery
Telecommunications failures
Third-party service interruptions
Data loss beyond our reasonable control

Message delivery depends on mobile networks, internet providers, and third-party systems.

8. Intellectual Property

All website content, branding, logos, graphics, software, and materials remain the property of Smart Messaging unless otherwise stated.

You may not:

Copy or reproduce website content
Reverse engineer platform functionality
Use our branding without written permission

9. Limitation of Liability

To the fullest extent permitted by law, Smart Messaging shall not be liable for:

Indirect or consequential damages
Loss of profits or revenue
Business interruption
Loss of data
Unauthorized access to accounts caused by user negligence

Your use of the platform is at your own risk.

10. Termination

We reserve the right to suspend or terminate access to our services if:

These Terms are violated
Illegal or abusive activity is detected
Payments remain outstanding
Platform misuse is identified

Termination may occur without prior notice in serious cases.

11. Third-Party Services

Our platform may integrate with third-party providers, APIs, or external services.

We are not responsible for:

Third-party outages
External website content
Third-party security practices
Service interruptions caused by external providers

12. Privacy

Your use of our services is also governed by our Privacy Policy and POPIA compliance procedures.

Please review our Privacy Policy for details regarding data collection, processing, and protection.

13. Changes to These Terms

We may update these Terms of Service at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

Continued use of our services after changes are published constitutes acceptance of the updated terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Smart Messaging
Website: www.smartmessaging.co.za
Email: support@smartmessaging.co.za